XPRESSDELIVA CANCELLATION POLICY

Effective Date: 01/09/2026
Operated by: SOLUTION TECH GLOBAL LTD, Nigeria

XpressDeliva is committed to providing customers and Partners with a fair, transparent and efficient cancellation process. This Cancellation Policy applies to orders, bookings and delivery requests made through XpressDeliva.store.

1. CUSTOMER CANCELLATION

Customers may request cancellation through the Platform, subject to the status of the Order.

• Before acceptance/processing: Cancellation will generally be permitted without penalty.
• After acceptance or preparation has commenced: Cancellation may be restricted and may result in applicable charges.
• After dispatch/pickup: Cancellation may generally not be permitted, except where XpressDeliva or the relevant Partner approves it.
• Custom, personalized, regulated or specially prepared Products: Cancellation may be restricted once processing has commenced.

2. DELIVERY & PARCEL CANCELLATION

Parcel or delivery requests may be cancelled before Rider assignment or pickup. Once a Rider has been assigned, travelled to the pickup location, collected the parcel or commenced delivery, applicable cancellation or service charges may apply.

3. MERCHANT CANCELLATION

A Merchant may cancel an Order where it is unable to fulfil it, subject to XpressDeliva's Partner rules. Customers will be notified where reasonably possible, and eligible payments will be handled according to the applicable Refund Policy.

4. XPRESSDELIVA CANCELLATION

XpressDeliva may cancel, suspend or reject an Order or Service where reasonably necessary, including because of:

• Product/service unavailability;
• pricing or listing errors;
• suspected fraud or abuse;
• payment failure;
• safety or security concerns;
• operational or technical problems;
• inability to fulfil delivery;
• violation of Platform rules; or
• legal or regulatory requirements.

5. REFUNDS

Cancellation does not automatically guarantee a refund. Where a refund is applicable, the amount and method will depend on the Order status, reason for cancellation, payment method, applicable charges and relevant law.

6. CUSTOMER-PROVIDED CANCELLATION REASONS

Where required, customers may be asked to select a cancellation reason. Customers must provide accurate information. Repeated abusive, fraudulent or misleading cancellation activity may result in restrictions on an account.

7. SPECIAL CATEGORY RULES

Additional cancellation restrictions may apply to Pharmacy, Organic Medicine, Veterinary, Food, Parcel Delivery, Auto/Bike Spare Parts, IT Products & Services, Cars and other categories because of their nature, preparation, regulation or fulfilment requirements.

8. POLICY CHANGES

XpressDeliva may update this Cancellation Policy from time to time. The version applicable at the time of the relevant transaction will generally govern that transaction, subject to applicable law.

For cancellation assistance:
XpressDeliva Customer Support: XPRESSDELIVASTORE@GMAIL.COM

XpressDeliva.store — Fair policies. Clear choices. Reliable service.